Sales Policy

Effective Date: January 2, 2025

At ShineTrend, we are committed to providing exceptional products and services to our customers. This Sales Policy outlines the terms and conditions under which we sell our products. By purchasing from shinetrend.site, you agree to the terms described in this policy.

1. Overview of Sales Policy

Our goal at ShineTrend is to provide high-quality products that meet customer expectations. We aim to ensure that each sale is handled transparently, efficiently, and to the satisfaction of our customers. This Sales Policy outlines the procedures and conditions for ordering, payment, delivery, and customer rights related to products purchased on our website.

2. Product Availability and Pricing

  • Product Availability: Product availability is subject to change based on stock levels. We do our best to ensure that all products listed on our website are available. However, in rare cases, products may be temporarily or permanently out of stock.
  • Pricing: All prices listed on shinetrend.site are in USD and include applicable taxes. Prices may be subject to change without notice, but once an order is placed, the price at checkout is final.
  • Discounts and Promotions: We may offer discounts, sales, and promotions. These discounts are subject to specific terms and conditions, which will be outlined during the promotion period.

3. Order Process

  • Placing an Order: Orders are placed through our online website. To complete an order, customers must select the desired items, provide shipping details, and proceed to payment.
  • Order Confirmation: After placing an order, customers will receive an order confirmation email. This confirms the receipt of the order, but does not guarantee shipment or availability until the order is processed and shipped.
  • Order Modifications and Cancellations: Once an order has been placed, it can only be modified or canceled within 24 hours of submission. After this period, the order is processed and cannot be canceled or changed.

4. Payment Terms

  • Accepted Payment Methods: We accept payments via credit/debit cards, PayPal, and other secure payment gateways. All transactions are securely processed using encrypted methods.
  • Payment Verification: All payments are subject to verification. If there are issues with the payment method, we will notify the customer and request an alternative payment method.

5. Delivery and Shipping

  • Shipping Policy: Once the payment is processed, we will ship your order based on the selected shipping method at checkout. The delivery time varies based on the destination and the shipping option chosen.
  • Shipping Fees: Shipping fees are calculated at checkout based on the delivery address and shipping method. Some promotions may include free shipping.
  • Order Tracking: Once your order has shipped, you will receive tracking information to monitor the status of your shipment.

6. Return and Refund Policy

  • Returns: If you’re not satisfied with your purchase, our return policy allows you to return eligible items within 30 days of receiving your order. The item must be unused, in its original packaging, and in resalable condition.
  • Refunds: Refunds will be processed after we receive the returned item. Refunds are issued to the original payment method and typically take 7-10 business days to appear in your account.
  • Exchanges: If you wish to exchange an item, follow the return procedure, and we will send you the replacement item based on stock availability.

7. Customer Responsibilities

  • Accuracy of Information: Customers are responsible for providing accurate and up-to-date information during the order process, including delivery address and payment details.
  • Damage During Delivery: ShineTrend is not responsible for damages incurred during delivery unless the product is defective upon arrival.

8. Privacy and Data Protection

We value your privacy and ensure that any information collected during the ordering process is securely stored and used solely for the purpose of completing your order and providing customer support. Please refer to our Privacy Policy for more details on how your data is managed.

9. Limitation of Liability

ShineTrend is not liable for any damages, losses, or expenses that arise due to a delay in delivery, incorrect orders, or technical issues on the website, unless directly caused by our actions.

10. Changes to the Sales Policy

We may update this Sales Policy periodically. Any changes will be reflected on our website, and the effective date of the policy will be updated. Customers are encouraged to review this policy regularly.

Contact:

Street: 543 Walton Street, High Bridge City, Wisconsin
Phone number: 801-337-1527
Email: info@shinetrend.site
Website: shinetrend.site