Refund and Returns Policy

Effective Date: January 2, 2025

At ShineTrend, we aim to provide the best shopping experience possible. If you are not completely satisfied with your purchase, our Refund and Returns Policy ensures that you can return or exchange your items under the terms specified below.

1. Introduction

This Refund and Returns Policy outlines the guidelines for returning products purchased from shinetrend.site. We understand that sometimes products may not meet your expectations, and we are committed to making the return or exchange process as simple and straightforward as possible.

2. Eligibility for Returns

To be eligible for a return or refund, your item must meet the following criteria:

• Purchased within 30 days: Returns or exchanges must be made within 30 calendar days of the purchase date.
• Unused and in Original Condition: The product must be unused, in the same condition as when you received it, and in its original packaging.
• Proof of Purchase: You must provide the original receipt or proof of purchase, such as an order confirmation email or transaction ID.

3. Non-Returnable Items

Certain items are non-returnable, including:

• Customized or personalized products.
• Gift cards.
• Sale or clearance items (if explicitly noted as non-returnable).

If you have any questions about whether an item is returnable, please contact our customer service at info@shinetrend.site.

4. Return Process

To initiate a return, follow these steps:

• Contact Customer Support: Email us at info@shinetrend.site to request a return authorization. Please include your order number and the reason for the return.
• Shipping the Item Back: Once your return is authorized, you will be provided with a return shipping address. Customers are responsible for the return shipping costs, except in cases where the product is defective or damaged.
• Inspection and Approval: Upon receipt of the returned item, we will inspect it to ensure it meets the return conditions. Once approved, we will process your refund or exchange.

5. Refunds

Once your return is processed, you will receive a refund to your original payment method. Refunds will typically be issued within 7-10 business days from the date the return is approved. Please note that it may take additional time for your bank or payment provider to process the refund.

6. Exchanges

If you wish to exchange an item for a different size, color, or model, please follow the same procedure as a return. Once we receive the original item, we will ship the replacement to the address provided. If there is a price difference, we will either charge or credit the additional amount accordingly.

7. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at info@shinetrend.site. We will arrange for a return or replacement at no additional cost to you. You may be required to provide photos of the damage or defect for verification purposes.

8. Lost or Stolen Items

If your package is lost or stolen during transit, we will work with the carrier to resolve the issue. However, we are not liable for lost or stolen items once the package has been delivered. Please ensure you provide a secure delivery address to avoid such issues.

9. Cancellations

Orders can be canceled within 24 hours of purchase. After 24 hours, the order will be processed and shipped, and you will need to follow the return procedure if you wish to receive a refund.

10. Changes to This Policy

We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page with an updated effective date. It is your responsibility to review this policy periodically to stay informed about any changes.

Contact Information:

• Email: info@shinetrend.site
• Phone: 801-337-1527
• Address: 543 Walton Street, High Bridge City, Wisconsin